We have a 100% satisfaction guarantee. Please email our Customer Service Department, regarding any returns. To expedite the return process, please include in your email your name, order number and reason for the return.  A Hawaiian Airlines Logo Store representative will respond to you within three business day.

In the unlikely chance that merchandise was damaged in shipment, please do not distribute the items until the carrier can inspect the shipment and a claim can be submitted.

Is your order missing items or your merchandise damaged?

  • Email customer service at for instructions
  • Retain all packaging materials, tags, and labels

Is the merchandise you ordered incorrect or unsatisfactory?

  • We make every effort to accurately describe the products we sell and to inspect them before packing. If for any reason you want to return an item due to wrong size, wrong color or you simply changed your mind, please email

What products are eligible for return?
Products are eligible for return if they are:

  • Returned within 30 days of receipt
  • Not worn, laundered, altered or otherwise used
  • In a clean/unsoiled “as new” condition with original tags, labels and/or packaging
  • Packed and shipped in a manner to prevent damage to the item in the return shipment
  • Additional restrictions may apply, please contact us for more information

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