Frequently Asked Questions (FAQs)
Is it safe to use my credit card at HawaiianShopping.com?
We at HawaiianShopping.com believe firmly in the safety and security of online credit card transactions. All online transactions at HawaiianShopping.com are securely encrypted using SSL (Secure Socket Layer), the industry standard in encryption technology. All information that you submit, including name, address and credit card number, will be encrypted so that it cannot be intercepted as the information travels over the Internet.Another option is to pay via PayPal. Select this option in the checkout process. (Note: You will be asked to sign up for a PayPal account, if you do not already have one.)
How do I know my information is secure?
We at HawaiianShopping.com use a Security Certificate issued by Thawte, a VeriSign company and a leading provider of Public Key Infrastructure (PKI) and digital certificate solutions used by enterprises, Web sites, and consumers to conduct secure communications and transactions over the Internet and private networks. The Thawte certificate is our assurance to you that your personal information is securely encrypted throughout all transactions you complete at HawaiianShopping.com. In secure mode, you should see a lock icon in the status bar of your browser. If you click on this icon, you will be able to view more information about the Certificate issued to HawaiianShopping.com.Shopping at HawaiianShopping.com is safe and secure.
Is my information kept private?
HawaiianShopping.com respects the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and vow that none of your privacy rights are ever violated.Information and statistics are used to better your shopping experience on HawaiianShopping.com. By storing personal information, we are able to shorten your checkout process and improve your overall shopping experience at HawaiianShopping.com.
We consider the information you choose to share with us personal and confidential. We will not rent or sell your name, address, e-mail address, credit card information or personal information to any third party without your permission or except as may be required by law.
We also review what kinds of products appeal most to our customers as a group. This statistical information helps us improve our offerings in the same way that other companies change their catalog based on what sells best. We may also use information about the kinds of products you buy from HawaiianShopping.com to make other marketing offers to you, unless you tell us not to. We will not sell or otherwise share any of your purchase information with any third party.
We will not collect personally identifiable information from any person under the age of 13 years old. If a child under the age of 13 years of age attempts to register with HawaiianShopping.com, we will not consider the request unless a parent or guardian establishes the account. We are committed to the protection and safety of children using the World Wide Web and recommend that children under the age of 13 years old seek permission from a parent or legal guardian before sending personal information online.
Will I have to pay sales tax?
HawaiianShopping.com collects sales tax for orders being shipped within the beautiful State of Hawaii, as this is the home of HawaiianShopping.com operations. We are required by law to collect sales tax within the State of Hawaii and no where else since we do not have a physical presence in any other state.Please note that for all international orders, including Canada, customers must pay the shipper directly for all applicable taxes, customs and import duties of the destination country. Because these duties vary by country, HawaiianShopping.com is not able to determine what these fees will be. Please contact your local customs office for more information.
What is HawaiianShopping.com's domestic shipping policy?
Expedited Delivery (6 - 7 days)Standard Delivery (8 - 9 days)
Customers are charged a shipping fee based on the total order weight, as calculated by the United States Postal Service. A $3 handling fee is added.
All orders will ship from our Honolulu, HI warehouses on Wednesdays and Fridays (excluding holidays). Please account for these shipping days, as this is in addition to the postal service transit times listed above. Please allow for 2 additional days transit time to the East Coast and 1 to the Mid-West.
What are HawaiianShopping.com's international policies? How am I protected?
For all international orders, customers are responsible for the customs and import duties of the destination country. Because these duties vary by country, HawaiianShopping.com cannot determine what these fees will be. For more information, please contact your local customs office. HawaiianShopping.com reserves the right to pass along actual costs for shipping.ENHANCED SECURITY MEASURES: For all international orders, customers must pay via PayPal. Select this option in the checkout process. (Note: You will be asked to sign up for a PayPal account, if you do not already have one.)
What is HawaiianShopping.com's return policy?
We at HawaiianShopping.com proudly stand behind the quality brand names that we sell. If you are not satisfied with any item you receive for any reason, we will gladly take back the item and refund you the original purchase price -- no questions asked -- for 30 days. Simply return the invoice and item in its original condition for a full product refund. (No returns on opened CDs, DVDs, or Software).So when you get a package from us, scrutinize the gear just as we have. Make sure it fits. Check the features and functions. Use it! If it's not what you expected, doesn't fit, bounce or whatever, we'll make it right within 30 days.
If you decide you don't want a particular piece of gear, we'd be happy to help you through the return process. You will need to obtain a Return Authorization number from us and then ship the gear back. It's pretty straightforward. Please contact us by email so we can take care of you!
In the unlikely event that we processed your order incorrectly or shipped you a defective item, we will gladly take back that item and credit you the purchase price, sales tax (if applicable), original shipping costs as well as the costs you incurred in shipping the products back to us. Full refunds, no risks, no problems!
Ship returns to:
HawaiianShopping.com
Attn: Returns/Exchange Dept.
P.O. Box 10185
Honolulu, HI 96816
How do I contact HawaiianShopping.com?
Email Addresses:All Inquiries: Info@HawaiianShopping.com
Mailing Address:
HawaiianShopping.com
P.O. Box 10185
Honolulu, HI 96816
USA
Phone Numbers:
Voicemail: 1.808.356.0361
Toll-Free: 1.866.380.8266
Fax: 1.808.356.0756
